The Customer Is Always Right

Right. No I'm not answering or agreeing to the quote and title of my blog.

I am totally against that terminology.

It is over-used. Over exaggerated. Over the limit.

I just came across another incident of a hair saloon giving out bad service and ending up having complains plastered across the social media (thank you facebook)

Now things like this aren't the first time. And it certainly won't be the last.

Not that I am against good customer service, but  is posting up something bad or degrading on the Social Media an act to be encouraged?

Complains can be made in many forms. Even writing to the newspapers would be better than posting it on facebook. On facebook, all this hot and negative news seem to spread quicker.

As a customer, you HAVE the rights to complain. But that doesn't make you God to plan your own vendetta against someone else.

Sadly, most people let their feelings over write the logic part of their head: to really think through before taking an action. Either you are that evil to drive someone out of business just because you are at the wrong end of a bad service, or you're just plain ignorant on the power of the internet and social media.

In a nutshell, the term "The customer is always right" is over-rated, as it is frequently used as a threat against the business. It's just plain evil and unfair. 

What do you think?